An article by Sebastian Hartmann & Ashish Madan Many professional services firms had to expand and improve their virtual collaboration, operations, sales, and digital service delivery environments drastically over the past years. The global pandemic these past months has even further accelerated the digital transformation of legal, consulting, tax and…

An article by Sebastian Hartmann & Stephan Kaufmann, originally published in LegalBusinessWorld №3, 2020 The cost pressure is on for professional services. Shifting client demands, declining prices, new technologies, and an emerging set of fierce competitors are taking a toll on law, consulting, tax, and accounting firms. Especially in times…

by Sebastian Hartmann & Shamus Rae Something stirs underneath the surface of professional services. Last year, KPMG surveyed hundreds of leaders and managers across professional services firms globally on their use of technology and the signs for change. A significant 48% reported they expected major or radical change across their…

Can your professional services firm’s management reporting support your leaders and managers in a hybrid and digital world … and towards next generation business models in consulting, tax, legal or audit? — An article by Sebastian Hartmann and Stephan Kaufmann Across the world and in most economies and industries, we are not only redefining our “new normal” and many work paradigms — but we see the pace of change and digital transformation accelerating. Consulting, legal, tax, outsourcing, and technology services firms are…

An article by Sebastian Hartmann The world of professional services has begun to change dramatically over the past decade — and many of those changes bear strong commonalities across lawyers, consultants, accountants, marketing or technology experts. Aside from the fact that accountants or tax advisors are leading the charts about jobs endangered by robots and…

An article by Sebastian Hartmann & Stephan Kaufmann A paradigm shift is driving an evolution across professional services: The clients of professional services firms (short “PSF,” e.g., legal, consulting, accounting, creative, tech services) are increasingly looking for clearer value propositions with more tangible outcomes. These clients are now (and more…

by Connie Brenton & Sebastian Hartmann It’s fairly plain to see that the nature of knowledge work at businesses across the globe is changing. …

An article by Lina Krawietz, Stephan Kaufmann and Sebastian Hartmann Due to COVID-19, professional services are currently facing unprecedented challenges. In view of this unique situation, it would be irresponsible for them to base their actions solely on their given knowledge and experience. If anything, it has become crucial to…

An article by Lina Krawietz & Sebastian Hartmann As a framework for solving complex problems, Design Thinking takes on a whole new meaning, in times of Corona, when practically everyone needs to adapt to uncertain, rapidly changing external conditions within a matter of moments. With the drastic COVID-19 pandemic countermeasures…